Print-on-Demand Products
Every item in our store is made to order specifically for you. Because of this, we generally do not accept returns or exchanges for buyer's remorse or incorrect size selections. Please review our size guides carefully before placing your order.
However, we fully stand behind the quality of our products and will issue a replacement or full refund in the following situations:
- The item arrived damaged or defective
- The print quality is significantly different from what was shown
- You received the wrong item or size due to our error
- The item was lost in transit and never delivered
How to Request a Refund
To start a refund or replacement, please email contact us with:
- Your order number
- A clear photo of the issue (for damaged or defective items)
- A brief description of the problem
We typically respond within 1–3 business days. Once approved, refunds are processed back to your original payment method within 5–10 business days.
Non-Refundable Situations
We are unable to offer refunds or replacements for:
- Orders where an incorrect address was provided at checkout
- Slight colour variations due to screen calibration differences
- Items washed or used contrary to care instructions
- Requests made more than 30 days after the delivery date
Cancellations
Orders can be cancelled within 24 hours of purchase, provided production has not already begun. After that window the order enters fulfilment and cannot be cancelled. Please email contact us immediately if you need to cancel.
Questions
If you have any questions about this policy, please contact contact us. We are here to help.